Effective Date: 23-10-2025

About This Policy

This Privacy Policy explains how store.thaihousebh.com (“Website”) collects, uses, discloses, transfers, and safeguards your personal data. It is designed to comply with the Bahrain Personal Data Protection Law (PDPL) — Law No. 30 of 2018. By using the Website, you agree to this Policy.

Who We Are (Data Controller)

Thai House Cosmetics (CR 98518-6)
Block 341, Road 41, Building 428, Juffair, Manama, Kingdom of Bahrain
Email: privacy@thaihousebh.com / info@thaihousebh.com | Phone: +973 33716933

Scope

This Policy applies to personal data collected through the Website and our customer support channels. It does not cover processing conducted on third-party websites we link to.

Personal Data We Collect

  • Identity & Contact: name, email, phone, billing/shipping addresses.
  • Order & Payment: order details, invoice data, transaction identifiers and status. We do not store full card details; card processing is handled by our payment gateway.
  • Delivery & Support: tracking numbers, delivery instructions, communications with our support team.
  • Technical & Usage: IP address, device/browser data, pages viewed, cookies and similar technologies.
  • Marketing Preferences: newsletter/WhatsApp choices and remarketing preferences.

Purposes & Legal Bases (PDPL)

  • Order processing & delivery (incl. support) — performance of a contract and legitimate interests.
  • Payments, invoicing & VAT compliance — legal obligation.
  • Account management & fraud prevention — legitimate interests.
  • Service improvement, analytics & security — legitimate interests.
  • Marketing (email/WhatsApp/ads/remarketing) — consent (you may withdraw at any time).

Sharing & Recipients

We share personal data with trusted providers strictly for the above purposes, including:

  • Payment processing: Tap Payments (transactions and fraud checks).
  • Shipping & logistics: Aramex, UPS (labeling, delivery, returns, customs).
  • Communications: WhatsApp Business (Meta) and email service providers.
  • Hosting & IT: hosting, security/CDN, backup, and maintenance providers.
  • Analytics/Advertising (where enabled): Google Ads / Google Analytics for remarketing and measurement.

We may disclose information if required by law or to protect our rights, users, or the public.

International Transfers

Some recipients may be located outside Bahrain. Where we transfer personal data internationally, we use appropriate safeguards and ensure an adequate level of protection in line with PDPL requirements.

Cookies & Similar Technologies

  • We use cookies to operate the Website, remember preferences, analyze traffic, and—where you consent—support advertising/remarketing.
  • Third-party vendors (e.g., Google) may use cookies to show ads based on your prior visits.
  • You can manage cookies via your browser settings and, where available, on-site cookie controls. Continuing to browse without changing settings may indicate consent to cookie use where permitted by law.

Data Retention

We keep personal data only as long as necessary for the purposes collected, including to meet legal/accounting obligations, to resolve disputes, and to enforce agreements. Marketing data is retained until you opt out or withdraw consent.

Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights (PDPL)

  • Access your data.
  • Request rectification or erasure.
  • Request restriction or objection to processing.
  • Withdraw marketing consent at any time.

To exercise your rights, email privacy@thaihousebh.com with proof of identity and details of your request. We aim to respond within 30 days. You may also lodge a complaint with the Personal Data Protection Authority in Bahrain.

Marketing Opt-In / Opt-Out

We send marketing messages (email/WhatsApp) only with your consent. You can unsubscribe at any time by using the link in our emails or by replying “STOP” on WhatsApp, or by contacting privacy@thaihousebh.com.

Children’s Data

Our products and services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child provided us with personal data, please contact us to delete it.

Third-Party Links

The Website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy notices before providing any data.

Changes to This Policy

We may update this Policy from time to time. We will post changes on this page and update the Effective Date above. Your continued use of the Website after changes take effect means you accept the updated Policy.

Contact

Thai House Cosmetics (CR 98518-6), Block 341, Road 41, Building 428, Juffair, Manama, Bahrain
Email: privacy@thaihousebh.com / info@thaihousebh.com | Phone: +973 33716933

Language

This Policy may be provided in Arabic and English. In case of inconsistency, the Arabic version shall prevail.